complaints PROCEDURE

Stage 1: Contact Us

For complaints about Stance Legal in general, please contact the Customer Service team using one of the options below:

• Email us direct 
• Post: Stance Legal Floor 2, 4 St.     Pauls Square Liverpool, L3 9SJ.

Our Customer Services team will respond to your enquiry as quickly as possible, and will discuss with you how best to resolve the matter in writing. 

Stage 2: Senior Management Review

If your complaint has not been resolved to your satisfaction, you can ask us for an internal review. We will then escalate your complaint to a senior manager, who will investigate and try to resolve the matter for you.